Conditions of Use

Welcome to our website.

If you continue to use this website, you are agreeing to and will be bound to the following Conditions of Use.

These conditions together with our Privacy Policy govern The Good Health Company’s (our) relationship with you in relation to all aspects of this website.

If you disagree with this please do not use this website.

The term The Good Health Company refers to “us” “we” or “our” and is owned by our parent company Zenox Health whose registered address is 10 Manderwood Park, Lisnaskea, Co Fermanagh Northern Ireland BT94 0FP. Our company registration number is NI 5194 and our Vat number is UK 848 999 043.

The term “you” refers to the user or viewer of this website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The Good Health Company Trade Website Store

All orders can be placed online through our website here at thegoodhealthcompany.co.uk and all orders are subject to availability and security checks.

Our Liability

All information on this website is given as is, we cannot be held liable in respect of the information given on this website.

We will make every effort to ensure that the information on our website is correct, however, we do not guarantee its entirety and accuracy.

We do not guarantee that our website will remain available or that all the material used is kept current.

We will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

We exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) to the maximum extent permitted by applicable law

We will not be liable for direct, indirect or consequential loss or damage arising under these terms and conditions, whether arising in tort, contract, or otherwise, including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.

Returns and Refunds

Sometimes it may be difficult to purchase a product over the internet, especially when you can only see a picture and description of a product. Should you wish to return purchased goods back to us, we will be happy to refund or exchange them provided they are totally unused and in a fully resalable condition within 14 days of purchase.

If the product returned is not in a fully resalable condition or if the packaging is damaged, we reserve the right to refuse the refund on the item. 

Any costs to for re-delivery of the goods will be payable in advance by the customer.

If the goods have been removed from their original packaging and/or assembled, your right to cancel will be forfeited.

Any free gifts received with your order must be returned, if an order is cancelled.

Should you wish to cancel or return any purchased products you will be required to contact The Good Health Company Customer Service team in order to obtain an official “Return Materials Authorisation (RMA)”. Goods must be returned to us within 7 days of receipt of RMA. You must insure that you have communicated and obtained an official RMA from our customer services team via email before returning an item, and that your returned parcel must include the RMA within the package.

Please check the dimensions and the suitability of the requested delivery location for access (including doors, corridors, stairs and corners) before ordering large pieces of equipment to ensure the successful delivery, and to confirm that the product is the right size for your needs.

Where large products (over 40Kg in weight) are returned as unwanted, we reserve the right to make a charge of up as necessary to cover the collection costs and handling fee occurred as the result and will notify you of this in advance.

In any event any goods returned as “unwanted” are liable to a 10% handling fee exclusive of Vat.

To change or cancel an order

You have a right to cancel your order and receive a full refund prior to goods being dispatched.

If goods have been dispatched, you have the right to return goods within 14 days of receipt of your goods in perfect condition, unused and in their original packaging.

The cost of postage, packaging and the insurance relating to the return of unwanted goods back to our warehouse are fully the responsibility of the customer; furthermore the postage cost of the original consignment of the goods will be deducted from any refunds and will also not include a 10% handling fee extra charge for the return of the goods back in our warehouse and allocation to internal stock.

Complaints procedure

We aim to deal with all complaints effectively. For a speedy response complaint must be submitted via our online message facility, or alternatively mailed to the registered head-office.

We aim to acknowledge by email any emailed or mailed complaint within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

VAT (UK & The European Union)

All prices on thegoodhealthcompany.co.uk are quoted exclusive of relevant UK/EU VAT to provide a transparent and honest pricing structure.

If supplying to any non UK located company or business we reserve the right to not supply if the Vat Number provided to us – for Vat exemption (EC Sales list) is not acceptable to us.

We reserve the right to not have to explain any reasons why we have rejected the Vat Number provided – other than notifying you that it has been rejected.

Methods of payment

We only accept payment of cleared funds into our Bank account.

We reserve the right and will not dispatch any goods until we receive full and cleared funds for orders prior to dispatch.

Any bank charges incurred by you “the customer” to make payment for goods to us shall not be deemed our responsibility or liability.

For clarity and for example if we invoice you £1000 of goods irrespective of whatever currency you pay in or whatever banking system you use we will only dispatch your goods when we receive £1000 directly in cleared funds into our “Zenox Health t/a the good health company” bank account. 

OUT-OF-STOCK ITEMS

If any item you have chosen is unavailable, we will contact you via your e-mail address or via phone within 3 working days from receiving your order for your guidance.

Warranties

All goods sold are deemed to have been bought in good faith in a supply agreement between us.

We will do our best to ensure that all goods dispatched at time of invoice are sold in perfect working order.

If in the unlikely event something falls under a warranty arrangement this will be deemed an issue between you and the respective brand owner.

Website availability

We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods or services at any time as we see fit.

Free delivery

Standard delivery is deemed as working hours Monday – Friday 9 am and 6.00 pm. Saturday deliveries may be available on certain products however this will incur extra charges which will be borne by you the customer.

If access for delivery is restricted please ensure that you inform us prior to delivery. 

If a delivery attempt has been made and for whatever reason missed or refused and goods returned back to us and you wish to have goods subsequently resent – we shall not be held responsible for failed deliveries and subsequent re sends will be charged on a per box  or per pallet basis.

Signing for goods

Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature. This is to ensure that if necessary, a claim can be made against the courier company.

Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.

If you receive goods, which are obviously damaged beyond all levels of acceptability, you must REFUSE the delivery. Do not sign for the items, then contact us immediately stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this is a very rare occurrence.

Delivery

We will dispatch goods as promptly as possible; this is usually 1-2 working week days within UK Mainland and 1-2 working week days for deliveries to EU countries.

Delivery time frame may vary but we wish to make you aware that we work with internationally recognized couriers with a track record of trouble free smooth and fast delivery networks.

We will make every effort to dispatch your goods in a timely manner – but we cannot nor will not be held responsible for any delays on dispatch or through the courier network including but not exclusive to weather changes, postal strikes or any other unforeseen circumstances outside of our control.

Please note that the couriers and delivery services we use almost exclusively deliver during the working day but they may be open to delivery outside of normal business hours.

Any extra charge or liability for this will be borne by you the customer. 

For heavy or bulky items we reserve the right to charge an extra and unforeseen to all delivery fee if applicable – fortunately this is a very rare occurrence.

Conclusion

This website has been built and operated on a “Fair Trade Policy” with our mission and desire to treat people / companies as we would wish to be treated ourselves.